Information we may collect
We may collect the following types of personal data:
- Personal identification information: Name, email address, phone number, and other contact details.
- Usage data: Information about how you interact with our website, including IP address, browser type, and pages visited.
- Cookies and tracking technologies: We use cookies and similar technologies to track your activity on our website and improve your experience.
Legal Basis for Processing
Under the UK GDPR, we process your personal data based on the following lawful grounds:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to newsletters).
- Contract: When the processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
- Legal obligation: When we are required to process your personal data to comply with a legal obligation.
- Legitimate interests: When the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights.
How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain our services.
- To notify you about changes to our services or policies.
- To offer customer support and respond to inquiries.
- To analyse usage patterns and improve our website.
- To comply with legal obligations.
Sharing Your Information
We do not share your personal data with third parties unless:
- It is necessary to fulfil a contract with you.
- We are required to comply with a legal obligation.
- You have provided your explicit consent.
- We engage third-party service providers (e.g., hosting providers) to process data on our behalf, ensuring appropriate data protection safeguards are in place.
International Data Transfers
If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses, in accordance with UK GDPR requirements.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. Once the data is no longer required, it will be securely deleted or anonymised.
Your Data Protection Rights
You have the following rights under the UK GDPR:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request correction of any inaccurate or incomplete data.
- Right to erasure: You can request the deletion of your personal data, subject to legal limitations.
- Right to restrict processing: You can request restrictions on how your personal data is processed.
- Right to data portability: You can request your personal data in a commonly used format.
- Right to object: You can object to the processing of your personal data in certain circumstances.
To exercise these rights, please contact us at the details below.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Cookies
Our website uses cookies in compliance with the Privacy and Electronic Communications Regulations (PECR). Cookies are used to enhance your experience and track site usage. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy regularly.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Visit their website at www.ico.org.uk for more information.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Casana Limited